Complaints & Compliments
Please download our complaints leaflet here
Complaints about the commissioned services located within the Practice, can be made directly to:
NHS Milton Keynes Clinical Commissioning Group
Text Relay Users: 18001 01908 278660
Wolverton Health Centre Complaints Procedure
We always try to give our patients the best possible service, but there may be times when you may feel this has not happened. We offer an informal in-house complaints procedure to deal with your complaint, although this does not deal with matters of legal liability and compensation.
If you have a complaint about the way you have been treated clinically by either a doctor or nurse, or an administrative problem, please speak directly to the practice manager or deputy, either in person or by telephone. They will take the details of your complaint and undertake all necessary investigations. Alternatively, you can complete a complaint form which can be requested for at Reception or you can write to the practice manager at:
Wolverton Health Centre
We take all complaints seriously and think it is important to deal with them as swiftly as possible. However, for complex investigations more time may be required.
Once our investigations are complete we will respond to you in writing, usually within 25 working days or earlier if agreed. If you prefer we can arrange for an informal meeting to take place to discuss the outcome or our investigation and if this is your preferred option then you are welcome to bring a relative or friend with you.
We try to address your concerns fully, provide you with an explanation and advise you of any actions we will be taking. If at the end of this we have not answered the complaint to your satisfaction, you have the option to refer your complaint to NHS England who will be able to help you. Their details are:
Telephone: 0300 311 22 33
Post: NHS England, PO Box 167338, redditch. B97 9PT
British Sign Language (BSL): If you use BSL, you can talk to NHS England via a video call. To call a BSL interpreter visit:
NHS England’s BSL Service
NHS Complaints Advocacy Service
POhWER provide a free, independent and confidential advocacy service to support people with their NHS complaint.
Telephone: 0300 456 2370